Question 1

What areas do you serve?

Accepted Answer

Brookfield Massage is based in the east end and regularly works with patients from the Beaches, Leslieville, East York, Riverdale and the Danforth.Most people are looking for consistent, effective treatment close to home-and thats exactly what we provide. Check out the contact us page for more details on our location.

Question 2

What makes your massage therapy different?

Accepted Answer

This is a treatment-focused practice, delivered in a calm, relaxing way.
The goal is to figure out why you’re in pain and treat that—rather than just working on the area that hurts. Sessions are tailored to your body, your habits, and what’s actually driving the issue.
That often means more targeted work, and sometimes going deeper than what you may have experienced elsewhere—but always with a purpose.

Question 3

What conditions do you treat?

Accepted Answer

A lot of the work here revolves around tension and pain that builds over time, especially from desk work or repetitive patterns.
Common concerns include:
Neck and shoulder tension
Low back pain
Headaches and migraines
Postural strain from sitting
Hip and glute tightness
General stiffness that doesn’t seem to go away
If something feels “chronic” or keeps coming back, that’s usually where this kind of work helps most.

Question 4

Do you offer deep tissue massage?

Accepted Answer

Yes—but “deep” is used intentionally.
It’s not about using as much pressure as possible. It’s about working at the right depth to actually change the tissue, without creating unnecessary discomfort.
For some people that feels quite deep, for others it’s more moderate. The pressure always adjusts to what your body responds best to.

Question 5

How long of a session should I book?

Accepted Answer

It depends on what you’re coming in for.
45 minutes → one specific area
60 minutes → most common, allows for proper treatment of 1–2 issues
75–90 minutes → better for full-body tension or more complex patterns
If everything feels tight, shorter sessions can feel rushed. Longer sessions give the space to actually make progress.
Check out the treatments page for more details.

Question 6

How often should I come in?

Accepted Answer

There’s no one-size-fits-all answer, but generally:
More acute or painful issues → closer together
Ongoing tension → every few weeks
Maintenance → about once a month
The goal is usually to get ahead of the problem, not just react to it.
For more detail check out our blog.

Question 7

What should I expect at my first appointment?

Accepted Answer

The first session is about understanding what’s going on.
We’ll go over your symptoms, daily habits, and anything that might be contributing. From there, treatment is focused on your main concerns, with adjustments as needed throughout the session.
If it makes sense, you’ll also get a simple plan for moving forward.

Question 8

Is massage therapy covered by insurance?

Accepted Answer

Yes—treatment with a Registered Massage Therapist (RMT) is typically covered under extended health benefits.
You’ll receive a receipt after your appointment to submit for reimbursement.

Question 9

Do I need a doctor's referral?

Accepted Answer

Usually not. Most people can book directly.
Some insurance plans may require a referral, so it’s worth checking your specific coverage if you’re unsure.

Question 10

Is this more of a relaxation massage or treatment-focused?

Accepted Answer

Treatment-focused.
That doesn’t mean it can’t feel relaxing—but the priority is always:
Reducing pain
Improving movement
Addressing the underlying issue
If you’re looking for something more results-driven, you’ll likely feel the difference.

Frequently Asked Questions